Terms & Conditions

All employees go through a vigorous onboarding experience including background cheek, drug test and a driving record check. This process helps safeguard our success at providing only the best staff to our deserving customers. 

Protecting your home: We understand the importance of keeping your home safe. We do this by treating your home and your belongings as carefully as if they were our own. Even if you aren't home when we come to clean, rest assured that we keep your home and possessions safe and secure throughout the cleaning process. We value the trust that you place in us. In order to eliminate any question or doubt, and for the peace of mind of our clients and cleaners, we ask that you please put any valuables, prescriptions, and cash away when we are cleaning your home.

Pricing note: We base our price on the information you provided over the phone. If, upon arrival we feel that we may have underestimated the time we need to complete your clean to both your and our satisfaction, we will discuss that with you as soon as is practicable.

Deposit: To book an initial or one-time cleaning, a 50% non-refundable deposit is required. The balance is due, upon completion of the job, on the day of service and can be paid by cash, check, or debit.

Payments:  (Residential) Payment is due upon completion of job. (Commercial) Payment is due on the first of each month.

Satisfaction Guarantee: If you are not completely satisfied with our service, we will gladly return and re-clean whatever area is in question at no additional charge. If you see something that's not up to your standards, please just take a picture and send it to us within 24 hours after the service. We promise to correct it by returning at the earliest possible time. Please know that we appreciate you taking the time to share this feedback with us as sometimes it creates the perfect training opportunity! 

Schedule changes:  We understand life happens, we want to be fair and flexible. With that we do require 24 business hours for cancellation of a service in order to avoid a last minute cancellation charge of $50. Please know that you are welcome to call the office to talk about it as that is sometimes much more efficient. 

Pet Policy: We love our pets, however, if you have a pet that does not welcome guests or may be aggressive, please take precautions before your cleaner arrives to keep everyone safe. We do not clean pet feces or litter boxes.

Access: Please let us know how we will be accessing your home if you will not be there, as well as any specific parking arrangements. 

Additional Service: I understand that if the home is cluttered and has dishes in the sink the day of the clean-up that our staff will clean with an added fee, resulting in added time to the job and we have to invoice accordingly. We do offer organization services if needed. Please contact our office if you would like to add this service to your home.

Things we are not able to do: We are not able to clean up any bodily fluids. We can’t clean houses with live pests (roaches, bed bugs, rats, fleas, etc.) or unsafe environments (aggressive pets, visible black mold, biohazard messes). We cannot clean without water and/or electricity.

Thank you for understanding and thank you for trusting us with your home! Remember if it is dirty we clean it.